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Customer Support

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What is Customer Support?

Customer support is the process of solving any customer challenges and pain points immediately via phone, email, live chat, tickets, or social media. Customer support not only ensures a smooth user experience but also strengthens the trust and loyalty between a brand and its customers.

Why Customer Support matters?

Customers always initiate customer support interactions as they tell you they’re facing a problem. The most significant reason to invest in your customer support teams is to delight your customers. Doing this is critical to your business’s long-term success — when you delight your customers, they’re more likely to be loyal, long-term customers that advocate for you and draw in new business.

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